December 2025 Mastermind Recap

December 2025 Mastermind Recap

As 2025 came to a close, many hardware retailers were running on fumes. We are all trying to finish the year strong, manage holiday rushes, navigate staffing challenges, and keep customers taken care of during an unpredictable retail season. That’s what made...
November 2025 Mastermind Recap

November 2025 Mastermind Recap

November’s round of Mastermind calls had a clear theme across every group: small things lead to big things. Whether it was a tiny price adjustment that unlocked years of loyalty, a simple “Where are you getting ___ from?” prompt, or a quick recognition moment that...
October 2025 Mastermind Recap

October 2025 Mastermind Recap

This month, our innovators tackled big seasonal changes and holiday planning, and how to navigate those shifts without losing focus, energy, or team morale. From creative community events that drive traffic to retention strategies that keep great employees through the...
September 2025 Mastermind Recap

September 2025 Mastermind Recap

This month, our innovators dug into one of the most powerful tools local hardware stores have at their disposal: events. From contractor nights and block parties that pull in hundreds of pros, to community contests that bring neighbors together, the message was...