As you are planning to have a big 2024, I’m sure you and your team have a long list of improvements to focus on. You may be wondering how to prioritize that list based on what is most important to your customers. Well, we have some valuable data to share about the ever-changing needs of your customers!

The survey data displayed below highlights three factors as delivering both impact and high value to hardware retail customer needs.

From this data, we know the 3 things retail hardware customers want are:

  1. Product on the shelves.
  2. Someone right there to help them find it.
  3. A knowledgeable employee to help them problem solve.

This is just the tip of the iceberg. Check out Mountain Mojo’s blog post on the 3 questions that customers want answered!