Are you meeting your customer’s needs? Don’t rely on guesswork when it comes to customer needs. In a 2022 Farnsworth Group study, 300 customers were asked what was most important and most impactful for them. The customers were asked to rank fourteen factors of retail on their importance and impact. The survey data below highlights three factors that deliver both impact and high value to hardware retail customer needs.
But what does it mean? Head over to Mountain Mojo Group’s blog post to learn more about these findings, and figure out how you can use them to create a better customer experience at your store.